Physician 360 FAQ

Test Kit Questions

How reliable are Physician 360 tests?

Test accuracy is defined by sensitivity and specificity from clinical trials. Sensitivity is the percentage of results that will be positive when a disease is present. Specificity is the percentage of results that will be negative when a disease is not present. Physician 360 tests use similar methodologies to what you would experience in a hospital or physician office; therefore, the accuracy levels are comparable.

  • Rapid Group A Streptococcus (Strep): Sensitivity 92% and Specificity 99%

  • Rapid Influenza A and B (Flu): Sensitivity 70-95%* and Specificity 95.0%

  • Rapid Urinary Tract Infection (UTI): Sensitivity 76% and Specificity 70%

  • Rapid Anemia: Sensitivity 94% and Specificity 94%

* Flu testing accuracy is time-dependent.

How accurate are Physician 360 test kits compared to tests taken at my doctor’s office?

Results are comparable to samples collected in a physician’s office or clinical laboratory. As with tests taken in your doctor’s office, all tests are validated by third-party clinical laboratories.

What is the cost of Physician 360 test kits and how does this compare to alternatives?

Physician 360 test kits cost $39.95-$49.95 and include an audiovisual physician consultation where the physician is able to send an electronic prescription to the pharmacy immediately.

Physician 360 saves you both time and money compared to alternatives*:

  • Average Minute Clinic visit: ~$135-200 for the visit

  • Average Urgent Care deductible: ~$150 for the visit

  • Average Emergency Room deductible: ~$250 for the visit

  • Average Primary Care (PCP) office visit: ~$35 for the visit  

This does not include the opportunity cost of your time! Your time is valuable and should not be spent scheduling an appointment, waiting on hold, waiting to be checked in, waiting for the doctor to arrive and sitting in traffic. You could also infect someone else with your germs or catch a worse sickness while waiting to be seen in a communal waiting room. We are just anti-waiting!

*Prices listed do not include non-medical costs. Non-medical costs are expenses like transportation, childcare, and missed time at work. The average non-medical expense for one case of Strep Throat is $96.

Is it painful to test using Physician 360 test kits?

No, our kits only require a light touch with a nasal swab for Flu test kits, a throat swab for Strep test kits, a small urine sample for UTI test kits, or a quick finger prick for anemia test kits.

How do these tests compare to regular in-clinic tests?

All tests are validated and quality controlled for result accuracy by third-party clinical laboratories. Results are comparable to samples collected in a physician’s office or clinical laboratory.

Can I test my others in my household at the same time?

Sure! Flu and Strep are highly contagious, so it’s possible others in your household have been infected. While we always encourage hand washing and other precautions to prevent disease spread, it is possible, despite good intentions, that more than one member of your family will end up with the same sickness. Please note, each person requires their own Physician 360 test kit and registration for consultation, but you can add multiple family members to one account.

Are the test kits safe for kids?

Yes! Our tests can be used on anyone over the age of 5 with the assistance of an adult. We don’t recommend these tests for uncooperative children of any age, or any child under 5 because of the increased chance for an inaccurate result.

Where are the test kits made?

All of our test kits are proudly made in the United States.

Are the kits FDA approved?

All of our kits are FDA cleared tests that require physician approval for purchase. These tests have the same diagnostic accuracy as going into a laboratory.

Do kits expire?

Yes, a test kit’s expiration date is marked on the box and may vary. Typically, it is between 6-12 months from the time you receive it so you can keep a few in your medicine cabinet and stay prepared for the whole season!

How long does it take to get results?

All of our tests result within 5-10 minutes!

Describe the process from start to finish.

At the pharmacy:

  1. Buy a test kit from one of our pharmacy partners. (Locate the nearest pharmacy partner here.)

  2. The pharmacist will ask to see proof of purchase authorization, and will walk you through that simple step if you haven’t done so already.

  3. Once you buy your test kit, you can either use the test in the pharmacy or take it home for a later date.

  4. Book your included physician consult on our website. (You will create an account and enter basic information about your illness. When you hit the ‘initiate consult’ button, it may appear like nothing is happening, but rest assured we are contacting your state-specific, on-call provider. It takes our providers an average of 5 minutes to appear on your screen.)

  5. Your physician will discuss treatment options and is able to send an electronic prescription to the pharmacy immediately. If you’ve taken the test at the pharmacy, you’re already there! Congrats, one less step for you!

  6. Feel better!

Online:

  1. Put the test kits you want to purchase in your cart.

  2. Complete the prompted registration steps.

  3. Complete your purchase.

  4. An email will be sent to you when your kits ship.

  5. Take your test at home with the provided instructions, or watch our How-To Videos online. Do not discard any packaging.

  6. Book your included physician consult on our website. (You will create an account and enter basic information about your illness. When you hit the ‘initiate consult’ button, it may appear like nothing is happening, but rest assured we are contacting your state-specific, on-call provider. It takes our providers an average of 5 minutes to appear on your screen.)

  7. Your physician will discuss treatment options and is able to send an electronic prescription if needed.

  8. Feel better!

What do I do after I take the test?

If you haven’t already done so, initiate the Physician consult here!

How will I know if my test worked properly?

The test for Strep and Flu both have a control. That means if the test was performed properly, a blue line should appear next the ‘C’ in the result window.  Although a test malfunction is possible, it is rare.

What if my test doesn’t work properly?

This is another reason why the physician consult is so important! Even if the test was not performed properly, physicians are trained professionals, who can still assess your risk for an illness.

Where can I find a pharmacy that sells Physician 360 test kits?

We are growing quickly and currently have hundreds of pharmacy partners all over the country. Locate your closest retail store here.

Why aren’t Physician 360 test kits available at my pharmacy?

Our goal is to be available in every pharmacy! If you local pharmacy does not carry our products yet, ask them to reach out to us at here.

Treatment Questions

How long does it take to get a consult with a physician?

Our on-call physicians are available within minutes, 7 days a week, between 8 am and 8 pm CT.

Do you offer treatment for positive results?

When you purchase a Physician 360 test kit, included is a real-time audiovisual consultation with a Physician 360 physician affiliate. This consultation is very important. The test kits are not meant to be used without physician oversight, consultation and result interpretation. Depending on your symptoms at the time of consultation, the physician is able to send an electronic prescription to the pharmacy of your choosing immediately. To request a physician consultation, click here. You will be prompted to complete a brief medical questionnaire.

Please note, we currently offer purchase authorization and physician consult in:

Alabama, Arkansas, California, Connecticut, Delaware, District Of Columbia, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington, West Virginia, and Wisconsin.

Do I have to have a consult with a Physician 360 doctor?

Yes, all Physician 360 test kits are intended to be used in conjunction with a Physician 360 physician consult. The consult doesn’t cost you anything extra as it’s included with your purchase of the test kit!

Can I call my personal primary doctor after I take the test?

While you are welcome to call your primary care doctor (PCP) after using a Physician 360 test kit, your PCP is not obligated to treat you.  If they are unable to interpret your test and treat you based on the result and your symptoms, please schedule your physician consult, which is included at no extra cost with the purchase of a test kit. Initiate your physician consult here.

How does the Physician 360 doctor know the results of my test?

The Physician 360 doctor will know the result of your test because:

  • They will be able to see it during the audiovisual consult.

  • You will attach a photo of your result to your eVisit medical record

Please keep all test kit packaging and materials until after your physician consult.

If I test positive, will I get a prescription?

All customers who test positive or negative using the Physician 360 service are entitled to a provider consultation with a Physician 360 provider to be evaluated for treatment. However, please note that the result of the test is one piece of information that the provider uses to make treatment decisions. There are situations where a test might be positive, but a prescription is still not indicated. Your provider will explain the details during the audiovisual consult.

Can you send my results to my primary doctor?

Yes! If you give Physician 360 permission to share information with your primary care physician, we will be happy to forward them a summary of your test result and visit.

Do I have to register for an account?

Yes. In order to engage in a consultation with a Physician 360 provider, you will need to create an account here. This is the first step to be able to initiate the physician consult and get treatment.

What do I need for the physician consult?

  1. Test kit packaging for the unique identifier code to book a physician consult.

  2. The actual test with results to show your physician during the audiovisual consult.

  3. A device with two-way video capability so that your physician can see you during the consult. (tablet, smartphone, laptop, etc.)

In order to make sure you are safe, and that your symptoms don’t warrant an immediate face-to-face doctor visit, all Physician 360 consultations have at least a few minutes of video interaction.

Can I consult the doctor if I have not taken a Physician 360 test?

Unfortunately, not at this time. Our physicians are only available to those patients who have purchased a Physician 360 test kit. A unique identifier code from the test kit packaging is used to begin a consult with a physician.

Who is eVisit?

eVisit is one of Physician 360’s partners. They have built and maintain the remote care platform and electronic medical record that Physician 360 uses to provide consults to their patients. As with all Physician 360 affiliates, eVisit has a commitment to proving excellent patient care. You can learn more about them here.

How much does the physician consult cost?

Nothing! The physician consult is included with your purchase of a Physician 360 test kit.

Do you accept FSA payment cards, HSA cards or health insurance?

We currently do accept FSA and HSA payment cards. To use your card, check out like you would normally with any other payment method.

Please note, there is no guarantee that your FSA or HSA card will be accepted as these types of cards tend to have varying rules and regulations attached. If you have trouble using your FSA or HSA card on the Physician 360 website. Please reach out to your card’s bank or plan’s administrator.

At this time we are not able to accept payment by health insurance providers.

How much will my prescriptions cost?

Prescriptions are not included with your Physician 360 test kit purchase, and vary depending on your insurance status and carrier. We also have no affiliation with any health insurance providers, so please clarify any prescription questions or concerns with them directly.

Do I still need to see my doctor for my annual exam?

Yes! While Physician 360 offers a convenient and easy option when unpredictable symptoms pop up, it should not replace an annual visit to your preferred healthcare practitioner. Physician 360 believes in the value of having a medical home.

Does a negative result mean I don’t have an illness?

Not necessarily. The result of your test is just one piece of information that your Physician 360 provider will take into consideration when they are assessing your risk for an illness.

Additionally, every illness has a window period during which the presence of the infection may not be detected. While you may test negative in the early part of this period, it does not mean that you will not test positive at a later date, or vice versa.. Therefore, there are situations where even though your test result might be negative, a medication treatment is indicated. Your provider will explain in greater detail during your audiovisual consult.

Can I get a false positive result?

Although Physician 360 tests are up to 99.9% accurate, on rare occasions a false positive may occur. Rapid tests with 100% accuracy do not exist, so this low risk also occurs when you are tested at your doctor’s office or in the hospital. This is why it’s important that our test kits be used in conjunction with a physician consult. Providers are trained professionals and know how to interpret test results and assess your risk for an illness.

Can I get a false negative result?

Although Physician 360 tests are up to 99% accurate, on rare occasions a false negative may occur. Rapid tests with 100% accuracy do not exist, so this low risk also occurs when you are tested at your doctor’s office or in the hospital. This is why it’s important that our test kits be used in conjunction with a physician consult. Providers are trained professionals and know how to interpret test results and assess your risk for an illness.

Shipping Questions

What states and countries do you ship to?

While we are working as fast as possible to expand our coverage. Please note at this time we are only able to fulfill orders for customers in the United States of America, in the following states:

Alabama, Arkansas, California, Connecticut, Delaware, District Of Columbia, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington, West Virginia, and Wisconsin.

How long does shipping take?

When you order a test online the listed shipping options dictate when your order will arrive. An email notification will also be sent when your kit ships.

Partner and Affiliates Questions

I’m interested in partnering with Physician 360. Who do I contact?

We are always seeking synergistic partnerships with organizations and companies that share our values. If you are interested in partnering with Physician 360, please reach out to info@physician360.co

Privacy Questions

Who will have access to my medical information?

Only you and your consult physician will know the results of your test kit. The medical information you provide when you register is maintained by our partner, eVisit. Physician 360 and eVisit take privacy very seriously and comply with all federal and state laws related to patient health information. You can read eVisit’s privacy policy here. You can read Physician 360’s privacy policy here.

Please note, if you test positive for Influenza A or B, Physician 360 is required by law to report the result to the health department. However, any information is completely private. The data is simply collected to track the prevalence of new infections and for public health followup where necessary.

Who do I contact if my question isn’t answered here?

Please send us an email at info@physician360.co and someone from our team will contact you as soon as possible!

Reviewed by Rob Lapporte, MD